Who we are
This Privacy Policy explains how White River Recovery (“we,” “our,” or “us”) collects, uses, protects, and handles your Personally Identifiable Information (PII) when you visit our website whiteriverrecovery.co.za (“Website”). Please read this policy carefully to understand our practices regarding your information.
1. What information do we collect?
We may collect personal information from you when you interact with our Website, including when you:
- Fill out a contact form
- Use our live chat feature
- Subscribe to our newsletter
- Request information about our services
- Engage with other interactive features on our site
The personal information we may collect includes your name, email address, phone number, and any other details you provide to us voluntarily.
2. How Do We Use Your Information?
We may use the information collected from you in the following ways:
- To respond to inquiries and provide customer support
- To send you relevant updates and newsletters (only if you opt-in)
- To improve our website based on user feedback and behaviour
- To follow up after correspondence via email, phone, or live chat
3. How Do We Protect Your Information?
We implement security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption
- Access restrictions for authorized personnel only
- Industry-standard security practices to protect data integrity
We do not request or store credit card details on our website, and all transactions are processed through a secure third-party payment gateway.
4. Do We Use Cookies?
Yes, we use cookies to enhance user experience and improve our website. Cookies help us:
- Understand user preferences based on previous or current site activity
- Analyze site traffic and interactions for future improvements
- Keep track of advertisements
Users can disable cookies through their browser settings; however, doing so may impact certain site functionalities.
5. Third-Party Disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties unless required by law or necessary to provide our services (e.g., trusted service providers assisting in website functionality or security).
6. Third-Party Links
We do not include or offer third-party products or services on our Website.
7. Google Services
We may use Google Analytics to track and analyze website traffic. Google’s advertising requirements can be found here: Google Advertising Policies.
We do not currently use Google AdSense but may do so.
8. Compliance With Data Protection Laws
We comply with global privacy standards, including:
a. South African POPIA (Protection of Personal Information Act)
- You have the right to request access to your data.
- You can request the correction or deletion of inaccurate or outdated data.
- We process data lawfully and transparently, with your consent.
b. GDPR (General Data Protection Regulation – EU Visitors)
If you are an EU visitor, you have the right to:
- Access, rectify, or erase your data
- Restrict processing or object to certain types of processing
- Data portability (request your data in a structured format)
- Withdraw consent at any time
To exercise these rights, contact us at booking@whiteriverrecovery.com.
9. Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us for immediate removal.
10. How We Handle ‘Do Not Track’ Signals
We honour Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT mechanism is enabled in your browser.
11. Data Breach Notification
In the event of a data breach, we will notify affected users via email within 7 business days.
12. CAN-SPAM Compliance
We collect your email address to:
- Send requested information or respond to inquiries
- Provide updates regarding our services
- Send marketing emails (only if you have opted in)
To comply with CAN-SPAM, we:
- Do not use false or misleading email subjects
- Include our business address in all emails
- Provide an opt-out/unsubscribe option in every email
- Honor unsubscribe requests promptly
To unsubscribe, follow the link at the bottom of any marketing email or contact us directly at booking@whiteriverrecovery.com.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
Last Updated: 26th of February, 2025
14. Contact Information
If you have any questions regarding this Privacy Policy, you may contact us at:
White River Recovery
Jatinga Road, Plaston,
White River 1240,
South Africa
booking@whiteriverrecovery.com
Telephone number – +27 76 350 9868